How to apologize when you mess up
A sincere and an elaborate apology can go a long way with clients.
Acknowledge all incoming communication
You will inspire a lot of confidence in your client if you acknowledge every communication between the two of you.
Asking questions demonstrates deep engagement
Asking your clients questions in order to clarify the project’s requirements is a much better strategy than not asking questions for fear of appearing incompetent.
Experiment with extreme transparency
There are many reasons why you should try extreme transparency in the workplace.
Luck is not a strategy
Luck is not a strategy; strategy is a strategy.
Frame documents as “notes” or “drafts”
When you initially name shared documents as “drafts,” you lower people’s expectations of formal writing, so they focus on the content.
Define your own personal objectives for the client work and let the client know
Set achievable objectives and work hard to reach them.
View documentation as a weapon
Documentation might be the greatest office weapon there is!
Go above and beyond… but not too much (unless you’re paid for it)
If you're paid for it - always go the extra mile for your client.
Remember you will be judged by what’s behind you
Context and environment matter when people are trying to form an opinion of you.
