A sincere and an elaborate apology can go a long way with clients.
You will inspire a lot of confidence in your client if you acknowledge every communication between the two of you.
Asking your clients questions in order to clarify the project’s requirements is a much better strategy than not asking questions for fear of appearing incompetent.
There are many reasons why you should try extreme transparency in the workplace.
Luck is not a strategy; strategy is a strategy.
When you initially name shared documents as “drafts,” you lower people’s expectations of formal writing, so they focus on the content.
Set achievable objectives and work hard to reach them.
Documentation might be the greatest office weapon there is!
If you're paid for it - always go the extra mile for your client.
Context and environment matter when people are trying to form an opinion of you.