How to apologize when you mess up
A sincere and an elaborate apology can go a long way with clients.
Acknowledge all incoming communication
You will inspire a lot of confidence in your client if you acknowledge every communication between the two of you.
Asking questions demonstrates deep engagement
Asking your clients questions in order to clarify the project’s requirements is a much better strategy than not asking questions for fear of appearing incompetent.
Know when to be a yes-man and when to be a no-man
Adopting a “’yes, but..’ instead of strictly ‘no’” policy can prevent a stagnation in the work process.
Experiment with extreme transparency
There are many reasons why you should try extreme transparency in the workplace.
The “good results and good communication” gold standard… and insurance
Great work combined with great communication will keep clients exceptionally happy.
Discuss yellow flags very early
It’s easier to openly discuss minor issues before they turn into major ones.
List your Achilles’ Heels
Share not only your strengths, but also your weaknesses with your clients because it will show them that you are aware of your flaws, and that you’re mature enough to work on them.
Systematize everything
For repetitive work processes write up a document that outlines this process in detail.
Luck is not a strategy
Luck is not a strategy; strategy is a strategy.
