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The importance of empowering your clients and coworkers

Making sure your employees and clients feel valued and recognized is a huge step towards being beloved by your clients.

Client management lessons I learned from Ground Control to Major Tom by David Bowie

Isn't it great that anthems like Space Oddity are in fact awesome allegories for dealing with clients?

The reason behind working fast

How many times have we heard there’s a tendency of the world to move faster? The world always tells you, “Time is money.” They say: run, run run, so you can make the most money! This fast-paced lifestyle is rooted in our brains. Companies are consumed by acceleration and the need to maintain forward momentum in order to secure and increase profit (or so it’s said).

To Over-apologize or not: Over-apologizing lessens the impact of future apologies

Apologies come as easy as breathing. We carry one in the tip of our tongue (and the auto corrector on our phones) every day. We walk the streets gifting small “sorrys” to strangers, we drop one when we sneeze, and spend our work hours delivering them to our bosses.

Choose your words wisely

"It's not what you say, it's the way you say it"... Yeah, but it's also what you say. The words, phrases, and audiences will forever be the key to your message.

The importance of documentation, AKA writing everything down

Writing things down and keeping clear documentation of what you do can sound like something you wouldn't want to waste time on, but you'll definitely wish you had done it once you need to find out what the terms to something were.

On the importance of communication: letting know is ALWAYS the best choice

Chaos and messes are inevitable, but worse than them happening is to be the only person aware of it.

Are quality and speed really mortal enemies?

The possibility of delivering fast and high quality products is rare, but never zero. A deep dive into getting more productive, communicative and successful by increasing speed.

How would Hegel PPC?

What is the Hegelian Dialectic and how would that inform Hegel as a PPC, to see if he would be a good PPC or not?

How would Heraclitus PPC?

Heraclitus, Heraclitus: widely remembered as one of the early (even by Plato's standards!) Greek thinkers of antiquity, we're told, and most widely remembered for the every pithy: "no man ever steps into the same river twice." He is less remembered, however, for a bunch of his other--still insightful--arguments, such as: everything is fire.

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The Open Secret that we exposed, to quote one our friends:

“The open secret of professional work is that...
results are not the main factor in determining
how happy your clients are with your work.”

The open secret of professional work is that results are not the main factor in determining how happy your clients are with your work.

What is? Your boss or client loving your communication, processes, details, responsiveness, and much more “meta work” matters just as much as the work itself.

But no one explicitly teaches these to you. Until now.

Beloved by Clients is the original and ultimate guide to “Managing Up,” the practical guide to how to work professionally that you wish you had gotten ten years ago.

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Hat Tip to The Marketing Scientist
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