Public Library Archives - Beloved by Clients

How We Work: “ABR” (“Always Be Reprioritizing”)

One of the hearts of our work is how teams work. So what better team dynamics to explore and understand than our own? (And only marginally less egotistical than analyzing yourself is analyzing the team you're on; it includes others, so it's not as extreme as just thinking about yourself.) So let's share and review today one of the various principles we use when we work internally, what we call on our team "ABR," for "Always Be Reprioritizing."

Exposing Our Own Biases: Why I Err Wildly Towards Over-Documentation

One clear and overwhelming bias of mine—as anyone who has worked with me for more than twenty minutes within the last twenty years knows—is my strong bias towards over-documentation. So, let’s articulate the reason why Documentation might just possibly be underrated. Let’s go!

Lessons in the Lifecycle of the Consultant From “Hotel California”

Work can be a lovely place–such a lovely place!–that you might want to never leave. And this is one of the beautiful cautions that the American poet Don Henley cautions us about but his warning implies a question: why? Why couldn’t you, wouldn’t you, check out of your work place, or in the metaphor of his poem, the “Hotel California”? There is a great nugget of a lesson nestled in his poem, but to unravel it, we have to go verse by verse, and doing so tells the story of the arc of the consultant’s work. Let’s dive in.

Introducing the Familiarity-Importance Matrix

Bad news: politics is unavoidable in the workspace. I'm sorry to break it to you, Virginia: even if you see yourself as non-political, there's no avoiding it, because politics consumes everything. And Santa Claus doesn't exist!

Your Company’s Culture Club: “Karma Chameleon” As A Workplace Warning

Despite having heard "Karma Chameleon" perhaps thousands of times, I never stopped to ponder the lyrics, although I have wondered about the separate question of whether songs so canonical and ubiquitous will be remembered or lost, even just a generation down the line.

The Four Types of Work Colleagues… According to U2

In the very large category of "songs whose choruses I have sung hundreds or thousands of times yet I never thought of the meaning of what I'm actually singing until that song happened to randomly come onto a playlist recently" we have a new addition that is worth diving in to.

Statute of Limitations for Criticizing Anyone

The statute of limitations for criticizing people isn’t difficult to understand. But, many employees fail to pay attention to the nuances of what it involves. We’ll explore this here.

The Importance Of Asking Your Clients For Help

It’s not easy to execute a client’s vision when you don’t ask for their help with the same. There are several benefits of working closely with your client and discovering these benefits might persuade you to reach out to them.

Client management lessons I learned from It’s the end of the world as we know it by REM

We all know the experience, having lived through it many times (and lost our hair or even worse, our sanity, each time): the client project that blows up. Maybe due to your fault or your team’s fault, but more often than not, for reasons that have nothing to do with you. (You’re perfect so how could it ever be your fault?).

Client management lessons I learned from Never gonna give you up by Rick Astley

How inevitable was it that we would analyze the original Rickrolling video here, to try to extract client management or marketing lessons from it? A song that had 6 milliseconds of fame once upon a time but that the Interwebs makes live on forever. And above that, the Interweb rewrites history to make it sound like the 80s and 90s were an era when this was the anthem you heard 24/7; don’t let the modern infatuation with the song make you think it was the defining song of the era of my childhood. (This is personal, yo!).

Public Library

How We Work: “ABR” (“Always Be Reprioritizing”)

Exposing Our Own Biases: Why I Err Wildly Towards Over-Documentation

Lessons in the Lifecycle of the Consultant From “Hotel California”

Introducing the Familiarity-Importance Matrix

Your Company’s Culture Club: “Karma Chameleon” As A Workplace Warning

The Four Types of Work Colleagues… According to U2

Statute of Limitations for Criticizing Anyone

The Importance Of Asking Your Clients For Help

Client management lessons I learned from It’s the end of the world as we know it by REM

Client management lessons I learned from Never gonna give you up by Rick Astley

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