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How We Work: “ABR” (“Always Be Reprioritizing”)

One of the hearts of our work is how teams work. So what better team dynamics to explore and understand than our own? (And only marginally less egotistical than analyzing yourself is analyzing the team you're on; it includes others, so it's not as extreme as just thinking about yourself.) So let's share and review today one of the various principles we use when we work internally, what we call on our team "ABR," for "Always Be Reprioritizing."

Introducing the Familiarity-Importance Matrix

Bad news: politics is unavoidable in the workspace. I'm sorry to break it to you, Virginia: even if you see yourself as non-political, there's no avoiding it, because politics consumes everything. And Santa Claus doesn't exist!

The importance of empowering your clients and coworkers

Making sure your employees and clients feel valued and recognized is a huge step towards being beloved by your clients.

The reason behind working fast

To Over-apologize or not: Over-apologizing lessens the impact of future apologies

The importance of documentation, AKA writing everything down

Writing things down and keeping clear documentation of what you do can sound like something you wouldn't want to waste time on, but you'll definitely wish you had done it once you need to find out what the terms to something were.

On the importance of communication: letting know is ALWAYS the best choice

Chaos and messes are inevitable, but worse than them happening is to be the only person aware of it.

Are quality and speed really mortal enemies?

The possibility of delivering fast and high quality products is rare, but never zero. A deep dive into getting more productive, communicative and successful by increasing speed.

Some lessons we should learn from Urban Airship Meeting Rules

Apply the Pardes Principle to everything you see and hear

Break communication into four levels: direct, symbolic, root, and esoteric.

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The Open Secret that we exposed, to quote one our friends:

“The open secret of professional work is that results are not the main factor in determining how happy your clients are with your work.”

The open secret of professional work is that results are not the main factor in determining how happy your clients are with your work. What is? Your boss or client loving your communication, processes, details, responsiveness, and much more “meta work” matters just as much as the work itself. But no one explicitly teaches these to you. Until now. Beloved by Clients is the original and ultimate guide to “Managing Up,” the practical guide to how to work professionally that you wish you had gotten ten years ago.