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Measure your own performance and share the results regularly

Keeping track of your performance in the workplace will set you apart from your peers and help you thrive.

Expect your client to never change his behavior or attitudes

Accept the fact that clients are impervious to change.

Always be on guard, because goodwill is lost in an instant

Adhering to personal rules in the workplace will help you maintain respect among your superiors and your peers.

Only throw stones on issues in which your house isn’t glass (aka, avoid hypocrisy)

Being hypocritical is never the right way to go.

Define your own policies for everything, write them up, and share them

Having policies for everything can protect you against many unpleasant situations.

If someone asks for a number or fact, lead with it in your answer

Give straight answers to direct questions.

Experiment with not writing emails on mobile phones

Writing serious emails should never be done on the phone.

They know when you’re distracted

Reduce distractions while working because your superiors always know when you work and when you watch funny youtube videos.

Rewrite important or sensitive docs or emails the next day (and never send angry emails)

Never click "send" after writing an angry email.

ABS: Always Be Specific

Brevity is the soul of wit.

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The Open Secret that we exposed, to quote one our friends:

“The open secret of professional work is that...
results are not the main factor in determining
how happy your clients are with your work.”

The open secret of professional work is that results are not the main factor in determining how happy your clients are with your work.

What is? Your boss or client loving your communication, processes, details, responsiveness, and much more “meta work” matters just as much as the work itself.

But no one explicitly teaches these to you. Until now.

Beloved by Clients is the original and ultimate guide to “Managing Up,” the practical guide to how to work professionally that you wish you had gotten ten years ago.

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