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Apply the Pardes Principle to everything you see and hear

Break communication into four levels: direct, symbolic, root, and esoteric.

Be just barely human

Find a way to stand out in the eyes of your superiors.

Predefine your code of honor, or what you won’t do

It's never black or white; decide which shades of grey you are ready to accept.

Internalize the difference between Nagging and Charm

There is a fine line between nagging and charming.

Think about each person as a particular version of themselves, with new releases coming out slowly over time

All of us have different versions of ourselves in different contexts and time-space continuums.

You don’t need to have the Last Word (and winning an argument isn’t the same as getting what you need)

Winning the war may mean strategically losing some battles.

Find similarities related to the complex situation

Try using analogies to make your point.

Don’t swim in the guilty feelings from your work mistakes

Everybody makes mistakes, so rather than dwelling on them, learn from them.

Remember the four things that kill any relationship, including work ones

Criticism, defensiveness, contempt, and stonewalling are the four horsemen of the business apocalypse.

When you go above and beyond, they may not notice

Make sure your clients know that you go the extra mile for them.

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The Open Secret that we exposed, to quote one our friends:

“The open secret of professional work is that results are not the main factor in determining how happy your clients are with your work.”

The open secret of professional work is that results are not the main factor in determining how happy your clients are with your work. What is? Your boss or client loving your communication, processes, details, responsiveness, and much more “meta work” matters just as much as the work itself. But no one explicitly teaches these to you. Until now. Beloved by Clients is the original and ultimate guide to “Managing Up,” the practical guide to how to work professionally that you wish you had gotten ten years ago.