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Break communication into four levels: direct, symbolic, root, and esoteric.
Find a way to stand out in the eyes of your superiors.
It's never black or white; decide which shades of grey you are ready to accept.
There is a fine line between nagging and charming.
All of us have different versions of ourselves in different contexts and time-space continuums.
Try using analogies to make your point.
Everybody makes mistakes, so rather than dwelling on them, learn from them.
Criticism, defensiveness, contempt, and stonewalling are the four horsemen of the business apocalypse.
Make sure your clients know that you go the extra mile for them.