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You don’t need to have the Last Word (and winning an argument isn’t the same as getting what you need)

Winning the war may mean strategically losing some battles.

Think, plan, and act in processes, not goals

Setting processes can help your self-development immensely.

Measure your own performance and share the results regularly

Keeping track of your performance in the workplace will set you apart from your peers and help you thrive.

Have opinions: avoid neutrality on all issues directly related to your work

Express your opinions and arguments regarding issues you feel strongly about.

Have periods of interruption and periods of non-interruption every day

Let everyone know when they can or can't interrupt you at work.

Always take the blame… so you can focus on forward-looking problem-solving

Take the blame for something that goes wrong if that means moving forward in terms of work engagements.

Assume all questions are tests

Regard every question you’re being asked as purposeful.

Frame documents as “notes” or “drafts”

When you initially name shared documents as “drafts,” you lower people’s expectations of formal writing, so they focus on the content.

Drop happy surprises regularly… and do the work behind the happy surprises (Maslow at work)

Once in a while surprise your clients to remind them of your amazing abilities in case they’ve taken them for granted.

Remember that the reason you’re paid is to leave your emotions at home

Dealing with work-related emotions in a healthy way will not have a negative impact on your professional behavior in the workplace.

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The Open Secret that we exposed, to quote one our friends:

“The open secret of professional work is that results are not the main factor in determining how happy your clients are with your work.”

The open secret of professional work is that results are not the main factor in determining how happy your clients are with your work. What is? Your boss or client loving your communication, processes, details, responsiveness, and much more “meta work” matters just as much as the work itself. But no one explicitly teaches these to you. Until now. Beloved by Clients is the original and ultimate guide to “Managing Up,” the practical guide to how to work professionally that you wish you had gotten ten years ago.