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Use the same vocabulary as your client

Learn how to speak the same language as your client.

When sharing or demo-ing something incomplete, make it visibly broken

Since people often take things at face value, make sure to let them know that first you're giving them a demo, and then the final product.

Get feedback frequently, even non-stop

Getting feedback early on the job can change the whole direction and yield great results.

Everything takes more time than you expect, so plan for that

Try to find some balance when calculating the right amount of time to finish a certain task.

No matter how small, everything should have an owner

Taking responsibility even for the smallest assignments is vital in a workplace.

Never assign motives nor use “to be” if there could be negative implications

Distinguish between a momentary type of (bad) behavior and a true character.

If everything is changing rapidly, then purposefully prioritize other tasks

Know your work priorities and be open to change.

Use separate emails and online identities for work and play

Work emails should be all work and no play.

For important meetings, use pen and paper, not modern technology

For important meetings remember that the pen is mightier than the tablet.

Move unneeded people to BCC on email

Not all communications are for everyone - be selective.

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The Open Secret that we exposed, to quote one our friends:

“The open secret of professional work is that...
results are not the main factor in determining
how happy your clients are with your work.”

The open secret of professional work is that results are not the main factor in determining how happy your clients are with your work.

What is? Your boss or client loving your communication, processes, details, responsiveness, and much more “meta work” matters just as much as the work itself.

But no one explicitly teaches these to you. Until now.

Beloved by Clients is the original and ultimate guide to “Managing Up,” the practical guide to how to work professionally that you wish you had gotten ten years ago.

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