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Minimize your use of ambiguous language

Keep your professional communication clean, concise, and unambiguous.

Turn everything you see, no matter how small, into an action item, or file it and move on

Turning everything into an action item is what the distinguishes excellent employees from the average.

Remember that some clients hint, pressure, or negotiate, but others just fire

Understanding the client's character is crucial in any work relationship.

With every request, always have a BATNA (especially for important ones)

Make sure your plan B is a great one.

The extra cost of a fast internet connection avoids a lot of client frustration

Fast and steady internet connection can make all the difference in your professional relationships.

Every quarter ask how you could improve

Ask for constructive feedback and be ready to take suggestions into consideration.

Drop subtle compliments to your client occasionally

Compliment your boss occasionally, but don't turn it into shameless flattery.

Never use one sentence that could be excerpted negatively

Being misunderstood is very easy nowadays, so go the extra mile to make sure this doesn't happen.

Only ask questions that you are sure you want an answer to

Be careful what you ask - you might actually get an answer you don't like.

Show anger strategically and on purpose… or not at all

Use your anger in a calculated way in order to achieve a higher goal.

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The Open Secret that we exposed, to quote one our friends:

“The open secret of professional work is that...
results are not the main factor in determining
how happy your clients are with your work.”

The open secret of professional work is that results are not the main factor in determining how happy your clients are with your work.

What is? Your boss or client loving your communication, processes, details, responsiveness, and much more “meta work” matters just as much as the work itself.

But no one explicitly teaches these to you. Until now.

Beloved by Clients is the original and ultimate guide to “Managing Up,” the practical guide to how to work professionally that you wish you had gotten ten years ago.

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