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The importance of empowering your clients and coworkers

Making sure your employees and clients feel valued and recognized is a huge step towards being beloved by your clients.

Client management lessons I learned from Ground Control to Major Tom by David Bowie

Isn't it great that anthems like Space Oddity are in fact awesome allegories for dealing with clients?

Client management lessons I learned from Sweet Dreams Are Made Of These by the Eurythmics

Some of them want to use you, some of them want to get used by you... which side are you on? A fun comparison between a classic of ages, and the insights of client relationships.

The reason behind working fast

How many times have we heard there’s a tendency of the world to move faster? The world always tells you, “Time is money.” They say: run, run run, so you can make the most money! This fast-paced lifestyle is rooted in our brains. Companies are consumed by acceleration and the need to maintain forward momentum in order to secure and increase profit (or so it’s said).

To Over-apologize or not: Over-apologizing lessens the impact of future apologies

Apologies come as easy as breathing. We carry one in the tip of our tongue (and the auto corrector on our phones) every day. We walk the streets gifting small “sorrys” to strangers, we drop one when we sneeze, and spend our work hours delivering them to our bosses.

Choose your words wisely

"It's not what you say, it's the way you say it"... Yeah, but it's also what you say. The words, phrases, and audiences will forever be the key to your message.

The importance of documentation, AKA writing everything down

Writing things down and keeping clear documentation of what you do can sound like something you wouldn't want to waste time on, but you'll definitely wish you had done it once you need to find out what the terms to something were.

On the importance of communication: letting know is ALWAYS the best choice

Chaos and messes are inevitable, but worse than them happening is to be the only person aware of it.

Are quality and speed really mortal enemies?

The possibility of delivering fast and high quality products is rare, but never zero. A deep dive into getting more productive, communicative and successful by increasing speed.

Some lessons we should learn from Urban Airship Meeting Rules

Last week, while I was browsing through the Internet, I bumped into an awesome article about Urban Airship’s CEO meeting rules, and I thought it was more than worth it to share it and spread the message.

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The Open Secret that we exposed, to quote one our friends:

“The open secret of professional work is that...
results are not the main factor in determining
how happy your clients are with your work.”

The open secret of professional work is that results are not the main factor in determining how happy your clients are with your work.

What is? Your boss or client loving your communication, processes, details, responsiveness, and much more “meta work” matters just as much as the work itself.

But no one explicitly teaches these to you. Until now.

Beloved by Clients is the original and ultimate guide to “Managing Up,” the practical guide to how to work professionally that you wish you had gotten ten years ago.

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Hat Tip to The Marketing Scientist
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