Fundamentals

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Every quarter ask how you could improve

Ask for constructive feedback and be ready to take suggestions into consideration.

Never use one sentence that could be excerpted negatively

Being misunderstood is very easy nowadays, so go the extra mile to make sure this doesn't happen.

Choose to be deeply respected or deeply liked: you probably can’t be both

Try to find the balance between being a clown and being a tyrant in the workplace.

Make sure your social media style is consistent with your image

Bear in mind that your social media will play a part in how your boss and colleagues see you.

Always suggest low budgets, at least as one option

Make your client aware of the fact that you wish to save them money.

To your colleagues, knowing your personal bugs is much better than not knowing them

The first step to solving a problem is recognizing there is one.

You will be viewed and judged just like those you hang out at work with

Choose your company wisely in the workplace.

Expect your client to never change his behavior or attitudes

Accept the fact that clients are impervious to change.

If someone asks for a number or fact, lead with it in your answer

Give straight answers to direct questions.

Experiment with not writing emails on mobile phones

Writing serious emails should never be done on the phone.

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The Open Secret that we exposed, to quote one our friends:

“The open secret of professional work is that...
results are not the main factor in determining
how happy your clients are with your work.”

The open secret of professional work is that results are not the main factor in determining how happy your clients are with your work.

What is? Your boss or client loving your communication, processes, details, responsiveness, and much more “meta work” matters just as much as the work itself.

But no one explicitly teaches these to you. Until now.

Beloved by Clients is the original and ultimate guide to “Managing Up,” the practical guide to how to work professionally that you wish you had gotten ten years ago.

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