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Client management lessons I learned from Sweet Dreams Are Made Of These by the Eurythmics

Some of them want to use you, some of them want to get used by you... which side are you on? A fun comparison between a classic of ages, and the insights of client relationships.

Choose your words wisely

"It's not what you say, it's the way you say it"... Yeah, but it's also what you say. The words, phrases, and audiences will forever be the key to your message.

The importance of documentation, AKA writing everything down

Writing things down and keeping clear documentation of what you do can sound like something you wouldn't want to waste time on, but you'll definitely wish you had done it once you need to find out what the terms to something were.

On the importance of communication: letting know is ALWAYS the best choice

Chaos and messes are inevitable, but worse than them happening is to be the only person aware of it.

Are quality and speed really mortal enemies?

The possibility of delivering fast and high quality products is rare, but never zero. A deep dive into getting more productive, communicative and successful by increasing speed.

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The Open Secret that we exposed, to quote one our friends:

“The open secret of professional work is that results are not the main factor in determining how happy your clients are with your work.”

The open secret of professional work is that results are not the main factor in determining how happy your clients are with your work. What is? Your boss or client loving your communication, processes, details, responsiveness, and much more “meta work” matters just as much as the work itself. But no one explicitly teaches these to you. Until now. Beloved by Clients is the original and ultimate guide to “Managing Up,” the practical guide to how to work professionally that you wish you had gotten ten years ago.