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Take baby steps before making the giant leaps.
Try using analogies to make your point.
Everybody makes mistakes, so rather than dwelling on them, learn from them.
Criticism, defensiveness, contempt, and stonewalling are the four horsemen of the business apocalypse.
Make sure your clients know that you go the extra mile for them.
Bravely step out of your comfort zone once in a while.
Constant reassurance and risk-management is what clients desire from any employee.
Clients appreciate when they are given different options.