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You don’t need to have the Last Word (and winning an argument isn’t the same as getting what you need)

Winning the war may mean strategically losing some battles.

Make plans to minimize risks, and make sure your boss knows about them

Constant reassurance and risk-management is what clients desire from any employee.

When criticized, ask for details to demonstrate introspection

Turn criticism into an opportunity for self-improvement.

Acknowledge the pain to your boss or client, but not too often

It's only human to show your boss that you are vulnerable from time to time.

Train yourself to say “no,” and to know when to say it, to whom to say it, and how to say it

How you say "no" can determine the future course of action.

Ask “are you sure?” and then walk through consequences together

Consider the consequences of every step you take and its implications.

Remember that all humans vastly underestimate their chance of being wrong

Being human means being wrong once in a while.

Turn everything you see, no matter how small, into an action item, or file it and move on

Turning everything into an action item is what the distinguishes excellent employees from the average.

Think, plan, and act in processes, not goals

Setting processes can help your self-development immensely.

When to apologize (don’t devalue your apologies by apologizing when it’s not serious)

Apologies should not be offered freely and regularly for every little inconvenience.

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The Open Secret that we exposed, to quote one our friends:

“The open secret of professional work is that results are not the main factor in determining how happy your clients are with your work.”

The open secret of professional work is that results are not the main factor in determining how happy your clients are with your work. What is? Your boss or client loving your communication, processes, details, responsiveness, and much more “meta work” matters just as much as the work itself. But no one explicitly teaches these to you. Until now. Beloved by Clients is the original and ultimate guide to “Managing Up,” the practical guide to how to work professionally that you wish you had gotten ten years ago.