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When to apologize (don’t devalue your apologies by apologizing when it’s not serious)

Apologies should not be offered freely and regularly for every little inconvenience.

Some deadlines are fake, but it’s important to forget they are

Setting personal deadlines can motivate you to do better at work.

Make key disagreements public, and use euphemisms if needed

Any disagreements in the workplace should be dealt with respect, solid arguments, and, preferably, paper trail.

LMGTFY: don’t ask questions you can quickly answer yourself

Only ask questions that you cannot easily find the answers to; otherwise you appear lazy and incompetent.

Never use the words “obviously” or “honestly”

Erase "obviously" and "honestly" from your vocabulary.

Better to ask for forgiveness than permission

When you are determined to make an omelet, you will definitely break some egos... erm, eggs.

The difference between doing “something” or “nothing” is much greater than the difference between doing “a little” or “a lot”

When you don't know where to start - start anywhere. It's better than not starting at all.

Try weekly sprints, defining every Monday what you will Have completed & delivered by Friday

Set weekly and monthly goals so that you can encourage yourself to work harder to achieve them.

Try doing daily “stand-ups” with your team

"Stand-up" meetings are productive, short, and sweet.

Use chit-chat and small talk for segues (small talk doesn’t build relationships)

Respect in the workplace is not built upon small talk.

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The Open Secret that we exposed, to quote one our friends:

“The open secret of professional work is that...
results are not the main factor in determining
how happy your clients are with your work.”

The open secret of professional work is that results are not the main factor in determining how happy your clients are with your work.

What is? Your boss or client loving your communication, processes, details, responsiveness, and much more “meta work” matters just as much as the work itself.

But no one explicitly teaches these to you. Until now.

Beloved by Clients is the original and ultimate guide to “Managing Up,” the practical guide to how to work professionally that you wish you had gotten ten years ago.

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