Protips

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They know when you’re distracted

Reduce distractions while working because your superiors always know when you work and when you watch funny youtube videos.

Rewrite important or sensitive docs or emails the next day (and never send angry emails)

Never click "send" after writing an angry email.

ABS: Always Be Specific

Brevity is the soul of wit.

Have a weapon of choice, and know it inside out

Let your superiors know which aspect of the job is your strong suit.

Sometimes, just be the asshole

Sometimes you need to be the bad guy to get things done.

Regularly acknowledge their authority, both up and down

Know thy place in the work hierarchy.

When to apologize (don’t devalue your apologies by apologizing when it’s not serious)

Apologies should not be offered freely and regularly for every little inconvenience.

Some deadlines are fake, but it’s important to forget they are

Setting personal deadlines can motivate you to do better at work.

Make key disagreements public, and use euphemisms if needed

Any disagreements in the workplace should be dealt with respect, solid arguments, and, preferably, paper trail.

LMGTFY: don’t ask questions you can quickly answer yourself

Only ask questions that you cannot easily find the answers to; otherwise you appear lazy and incompetent.

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The Open Secret that we exposed, to quote one our friends:

“The open secret of professional work is that...
results are not the main factor in determining
how happy your clients are with your work.”

The open secret of professional work is that results are not the main factor in determining how happy your clients are with your work.

What is? Your boss or client loving your communication, processes, details, responsiveness, and much more “meta work” matters just as much as the work itself.

But no one explicitly teaches these to you. Until now.

Beloved by Clients is the original and ultimate guide to “Managing Up,” the practical guide to how to work professionally that you wish you had gotten ten years ago.

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