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Always suggest or ask the next step

At the end of every meeting everybody should know the next step.

Have periods of interruption and periods of non-interruption every day

Let everyone know when they can or can't interrupt you at work.

Enforce hard stops or always say you have another meeting at the end time

Know when to stop a meeting.

TL;DR: put the key points upfront

Bosses and co-workers won't miss your points if you list them at the beginning of a message/email.

Always Suggest Defaults: Approach everything from a “remove friction for your client/boss” angle

One of the most practical things you can do to ensure a smooth working process is to have a default answer ready for every question you ask.

Never assume you’re being more logical (since humans overestimate how good their logic is)

Consider the fact that you might not be as logical as you are convinced your are.

Treat your client’s money like your own

When handling your client’s money, put yourself in their shoes.

Never fail silently (it’s not the crime, it’s the cover-up)

Making a mistake at work is not as bad as your attempt to cover it up.

Look for reasons to say ‘no,’ not for reasons to say ‘yes’

Say “yes” to clients, but explain that by agreeing to do something for them, something else might be lost.

When blocked on higher priority items, do lower priority items

Use your expertise to work on minor issues while waiting for response on larger work issues, or items.

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The Open Secret that we exposed, to quote one our friends:

“The open secret of professional work is that...
results are not the main factor in determining
how happy your clients are with your work.”

The open secret of professional work is that results are not the main factor in determining how happy your clients are with your work.

What is? Your boss or client loving your communication, processes, details, responsiveness, and much more “meta work” matters just as much as the work itself.

But no one explicitly teaches these to you. Until now.

Beloved by Clients is the original and ultimate guide to “Managing Up,” the practical guide to how to work professionally that you wish you had gotten ten years ago.

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