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Be a bit bolder than you’re comfortable with

Bravely step out of your comfort zone once in a while.

Make plans to minimize risks, and make sure your boss knows about them

Constant reassurance and risk-management is what clients desire from any employee.

When criticized, ask for details to demonstrate introspection

Turn criticism into an opportunity for self-improvement.

Use the same vocabulary as your client

Learn how to speak the same language as your client.

When sharing or demo-ing something incomplete, make it visibly broken

Since people often take things at face value, make sure to let them know that first you're giving them a demo, and then the final product.

Never assign motives nor use “to be” if there could be negative implications

Distinguish between a momentary type of (bad) behavior and a true character.

Acknowledge the pain to your boss or client, but not too often

It's only human to show your boss that you are vulnerable from time to time.

Ask “are you sure?” and then walk through consequences together

Consider the consequences of every step you take and its implications.

Remember that all humans vastly underestimate their chance of being wrong

Being human means being wrong once in a while.

Turn everything you see, no matter how small, into an action item, or file it and move on

Turning everything into an action item is what the distinguishes excellent employees from the average.

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The Open Secret that we exposed, to quote one our friends:

“The open secret of professional work is that...
results are not the main factor in determining
how happy your clients are with your work.”

The open secret of professional work is that results are not the main factor in determining how happy your clients are with your work.

What is? Your boss or client loving your communication, processes, details, responsiveness, and much more “meta work” matters just as much as the work itself.

But no one explicitly teaches these to you. Until now.

Beloved by Clients is the original and ultimate guide to “Managing Up,” the practical guide to how to work professionally that you wish you had gotten ten years ago.

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