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With every request, always have a BATNA (especially for important ones)

Make sure your plan B is a great one.

The extra cost of a fast internet connection avoids a lot of client frustration

Fast and steady internet connection can make all the difference in your professional relationships.

Drop subtle compliments to your client occasionally

Compliment your boss occasionally, but don't turn it into shameless flattery.

Only ask questions that you are sure you want an answer to

Be careful what you ask - you might actually get an answer you don't like.

Think, plan, and act in processes, not goals

Setting processes can help your self-development immensely.

Show anger strategically and on purpose… or not at all

Use your anger in a calculated way in order to achieve a higher goal.

Think through second order consequences and document them

Always try to see the big picture and to help your boss see it, even if you have to use unconventional methods.

Use stories and humor to make strategic points, and never to make anyone look bad

Humor should be used for stress relief, or to make a point, and not for offending your colleagues.

Cultivate a personal style, otherwise, you’ll ultimately be interchangeable (no matter how good you are)

Try to set yourself apart from the crowd.

Measure your own performance and share the results regularly

Keeping track of your performance in the workplace will set you apart from your peers and help you thrive.

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The Open Secret that we exposed, to quote one our friends:

“The open secret of professional work is that...
results are not the main factor in determining
how happy your clients are with your work.”

The open secret of professional work is that results are not the main factor in determining how happy your clients are with your work.

What is? Your boss or client loving your communication, processes, details, responsiveness, and much more “meta work” matters just as much as the work itself.

But no one explicitly teaches these to you. Until now.

Beloved by Clients is the original and ultimate guide to “Managing Up,” the practical guide to how to work professionally that you wish you had gotten ten years ago.

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