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Have opinions: avoid neutrality on all issues directly related to your work

Express your opinions and arguments regarding issues you feel strongly about.

The difference between doing “something” or “nothing” is much greater than the difference between doing “a little” or “a lot”

When you don't know where to start - start anywhere. It's better than not starting at all.

Try doing daily “stand-ups” with your team

"Stand-up" meetings are productive, short, and sweet.

Assume anyone you interact with or who reviews your work is very smart, even if they’re far from it

Assuming that the person you're communicating is very smart will make you do your best every time.

Next steps? Don’t suggest a meeting

Show initiative, but not by suggesting a meeting for something that can be achieved individually.

Define defaults, particularly “default open”

Creating open defaults can contribute to greater transparency in the workplace.

Always suggest or ask the next step

At the end of every meeting everybody should know the next step.

Have periods of interruption and periods of non-interruption every day

Let everyone know when they can or can't interrupt you at work.

Always Suggest Defaults: Approach everything from a “remove friction for your client/boss” angle

One of the most practical things you can do to ensure a smooth working process is to have a default answer ready for every question you ask.

Never assume you’re being more logical (since humans overestimate how good their logic is)

Consider the fact that you might not be as logical as you are convinced your are.

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The Open Secret that we exposed, to quote one our friends:

“The open secret of professional work is that...
results are not the main factor in determining
how happy your clients are with your work.”

The open secret of professional work is that results are not the main factor in determining how happy your clients are with your work.

What is? Your boss or client loving your communication, processes, details, responsiveness, and much more “meta work” matters just as much as the work itself.

But no one explicitly teaches these to you. Until now.

Beloved by Clients is the original and ultimate guide to “Managing Up,” the practical guide to how to work professionally that you wish you had gotten ten years ago.

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