Protips

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Declare urgency-level in subject lines, when needed

If it's urgent or utterly important, say that in the subject line.

Define defaults, particularly “default open”

Creating open defaults can contribute to greater transparency in the workplace.

Approach even the smallest things as learning and keep notes of what you learn

You can turn any situation into a learning opportunity if you pay attention to details.

Always suggest or ask the next step

At the end of every meeting everybody should know the next step.

Have periods of interruption and periods of non-interruption every day

Let everyone know when they can or can't interrupt you at work.

Enforce hard stops or always say you have another meeting at the end time

Know when to stop a meeting.

TL;DR: put the key points upfront

Bosses and co-workers won't miss your points if you list them at the beginning of a message/email.

Always Suggest Defaults: Approach everything from a “remove friction for your client/boss” angle

One of the most practical things you can do to ensure a smooth working process is to have a default answer ready for every question you ask.

Never assume you’re being more logical (since humans overestimate how good their logic is)

Consider the fact that you might not be as logical as you are convinced your are.

Treat your client’s money like your own

When handling your client’s money, put yourself in their shoes.

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