Protips

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Always take the blame… so you can focus on forward-looking problem-solving

Take the blame for something that goes wrong if that means moving forward in terms of work engagements.

Ensure all expectations are realistic… especially with money

Be open in your professional relationships, especially when it comes to money and expectations.

Assume all questions are tests

Regard every question you’re being asked as purposeful.

Frame documents as “notes” or “drafts”

When you initially name shared documents as “drafts,” you lower people’s expectations of formal writing, so they focus on the content.

Drop happy surprises regularly… and do the work behind the happy surprises (Maslow at work)

Once in a while surprise your clients to remind them of your amazing abilities in case they’ve taken them for granted.

Remember that the reason you’re paid is to leave your emotions at home

Dealing with work-related emotions in a healthy way will not have a negative impact on your professional behavior in the workplace.

Poorly organized teams kill productivity so be careful & political in large groups

Teams may slow your work down, so unless it’s absolutely necessary, try to avoid being in one.

Always do what’s in your client’s best interest… and let them know when you do

Working for your client’s best interests should be imperative.

When you criticize, start by framing it most optimistically from the other person’s eyes

Choosing the right words is of utmost importance when giving constructive criticism to a client, a colleague, or a co-worker.

“CYA” is underrated, but already solved by transparency

Documenting processes and maintaining transparency can protect you in difficult work situations.

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The Open Secret that we exposed, to quote one our friends:

“The open secret of professional work is that...
results are not the main factor in determining
how happy your clients are with your work.”

The open secret of professional work is that results are not the main factor in determining how happy your clients are with your work.

What is? Your boss or client loving your communication, processes, details, responsiveness, and much more “meta work” matters just as much as the work itself.

But no one explicitly teaches these to you. Until now.

Beloved by Clients is the original and ultimate guide to “Managing Up,” the practical guide to how to work professionally that you wish you had gotten ten years ago.

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