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Frame documents as “notes” or “drafts”

When you initially name shared documents as “drafts,” you lower people’s expectations of formal writing, so they focus on the content.

Drop happy surprises regularly… and do the work behind the happy surprises (Maslow at work)

Once in a while surprise your clients to remind them of your amazing abilities in case they’ve taken them for granted.

Remember that the reason you’re paid is to leave your emotions at home

Dealing with work-related emotions in a healthy way will not have a negative impact on your professional behavior in the workplace.

Poorly organized teams kill productivity so be careful & political in large groups

Teams may slow your work down, so unless it’s absolutely necessary, try to avoid being in one.

Always do what’s in your client’s best interest… and let them know when you do

Working for your client’s best interests should be imperative.

When you criticize, start by framing it most optimistically from the other person’s eyes

Choosing the right words is of utmost importance when giving constructive criticism to a client, a colleague, or a co-worker.

“CYA” is underrated, but already solved by transparency

Documenting processes and maintaining transparency can protect you in difficult work situations.

Just doing what you say you will do already puts you into the top 10%

Be a person of your word.

Add processes when you solve problems, and document them

Defining and implementing a system to prevent a certain problem from happening again is the best work practice.

Hint at news well before officially sharing it. Especially with bad news.

Before delivering bad news, try to soften the blow by subtly preparing the recipient for it.

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The Open Secret that we exposed, to quote one our friends:

“The open secret of professional work is that...
results are not the main factor in determining
how happy your clients are with your work.”

The open secret of professional work is that results are not the main factor in determining how happy your clients are with your work.

What is? Your boss or client loving your communication, processes, details, responsiveness, and much more “meta work” matters just as much as the work itself.

But no one explicitly teaches these to you. Until now.

Beloved by Clients is the original and ultimate guide to “Managing Up,” the practical guide to how to work professionally that you wish you had gotten ten years ago.

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