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Have a weapon of choice, and know it inside out

Let your superiors know which aspect of the job is your strong suit.

Sometimes, just be the asshole

Sometimes you need to be the bad guy to get things done.

Regularly acknowledge their authority, both up and down

Know thy place in the work hierarchy.

When to apologize (don’t devalue your apologies by apologizing when it’s not serious)

Apologies should not be offered freely and regularly for every little inconvenience.

Some deadlines are fake, but it’s important to forget they are

Setting personal deadlines can motivate you to do better at work.

Make key disagreements public, and use euphemisms if needed

Any disagreements in the workplace should be dealt with respect, solid arguments, and, preferably, paper trail.

LMGTFY: don’t ask questions you can quickly answer yourself

Only ask questions that you cannot easily find the answers to; otherwise you appear lazy and incompetent.

Never use the words “obviously” or “honestly”

Erase "obviously" and "honestly" from your vocabulary.

Better to ask for forgiveness than permission

When you are determined to make an omelet, you will definitely break some egos... erm, eggs.

Have opinions: avoid neutrality on all issues directly related to your work

Express your opinions and arguments regarding issues you feel strongly about.

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The Open Secret that we exposed, to quote one our friends:

“The open secret of professional work is that...
results are not the main factor in determining
how happy your clients are with your work.”

The open secret of professional work is that results are not the main factor in determining how happy your clients are with your work.

What is? Your boss or client loving your communication, processes, details, responsiveness, and much more “meta work” matters just as much as the work itself.

But no one explicitly teaches these to you. Until now.

Beloved by Clients is the original and ultimate guide to “Managing Up,” the practical guide to how to work professionally that you wish you had gotten ten years ago.

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