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Share bad news all at once, but drip good news slowly over time

Share bad news in bulk, whereas spread the good news over a longer period of time for maximum positive effect.

When asking questions, make the “default” action clear

Since questions and interactions can delay the work process, it’s better to have some default answers prepared beforehand.

Be weird in one way only (or only after you’ve grown into a master)

Being weird in many ways could shift the focus from your skills and great ideas to your unusual personality in a negative way.

Bring every action back to the objective

Strive to bring everything you do back to the objectives of the project.

Set deadlines for everything, no matter how small

Setting clear deadlines increases productivity and accountability.

Share processes, files & resist the urge to hoard knowledge

Hoarding knowledge and not sharing the work processes with your clients may result in frustration and an unsuccessful collaboration.

Send out an agenda before any meeting you call

Always having the agenda sent out prior to a meeting makes the meeting much more productive and successful.

Always remind people of things they need to deliver to you

It’s good practice to remind your clients if they need to deliver information that you need to finish a job.

Assume anything you say behind their back to anyone will get back to them

Have the guts to say whatever you say behind someone’s back to their face because they will eventually learn of it.

Very fast but 80% perfect is usually better than very slow but 100% perfect, or ask their preference

Although finishing a task faster means it will be less than perfect, it’s still the best option in time-sensitive matters.

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The Open Secret that we exposed, to quote one our friends:

“The open secret of professional work is that...
results are not the main factor in determining
how happy your clients are with your work.”

The open secret of professional work is that results are not the main factor in determining how happy your clients are with your work.

What is? Your boss or client loving your communication, processes, details, responsiveness, and much more “meta work” matters just as much as the work itself.

But no one explicitly teaches these to you. Until now.

Beloved by Clients is the original and ultimate guide to “Managing Up,” the practical guide to how to work professionally that you wish you had gotten ten years ago.

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