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Hint at news well before officially sharing it. Especially with bad news.

Before delivering bad news, try to soften the blow by subtly preparing the recipient for it.

Model scenarios from your client’s eyes

Seeing yourself and your work from your clients’ point of view can give you an advantage because you’d try to improve your weaker sides.

Never outsource the review of your work

Thoroughly reviewing your own work before asking a second person to do another check will improve your work skills tremendously.

Be clear on appearances vs. reality

Try differentiating things that you do for appearance’s sakes vs. reality while maintaining a sense of transparency in the workplace.

A little context goes a long way

When you communicate something to colleagues, professionals, or clients always provide some context.

Make lists: a bad list is much better than no list

An organized professional makes for a happier client, so try keeping to-do lists.

Don’t use the word “but”, especially when taking the blame

Use your words wisely, and replace “but” with “and” in order to show that you take responsibility for your actions.

Adhere to deadlines. If you can’t, let stakeholders know

You will be highly valued by clients if you adhere to deadlines, or communicate clearly and openly if you can’t meet them for various reasons.

Throw very light stones… at first

Confront clients when they are being unreasonable using solid arguments and constructive criticism.

You’re always judged in relation to your cost

The amount of money a professional charges is proportionate to the client’s expectations of quality work.

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The Open Secret that we exposed, to quote one our friends:

“The open secret of professional work is that...
results are not the main factor in determining
how happy your clients are with your work.”

The open secret of professional work is that results are not the main factor in determining how happy your clients are with your work.

What is? Your boss or client loving your communication, processes, details, responsiveness, and much more “meta work” matters just as much as the work itself.

But no one explicitly teaches these to you. Until now.

Beloved by Clients is the original and ultimate guide to “Managing Up,” the practical guide to how to work professionally that you wish you had gotten ten years ago.

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