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Remember that clients and managers aren’t mind readers

People are not mind readers, so clear communication is essential for a fruitful professional collaboration.

Be a middleman or be so good you can’t be ignored?

Try to figure out whether you’d prefer to manage other workers, or to perfect your own craft.

Give everything a personal touch, unique for the other person

Giving any content a personal touch will make you stand out in a sea of applicants, colleagues, freelancers etc.

Toot your own horn, slightly more than what makes you comfortable

Don’t be afraid to point out all your wonderful accomplishments in the workplace.

Don’t bill every second if you have a high hourly

Try to find a balance between undercharging and overcharging your clients.

Pretend to be a very upfront person (if you’re not)

It’s important to be able to give constructive criticism to others, even if such behavior doesn’t come naturally to you.

Drop your 15% worst clients every year

Carefully select your most difficult and low-paying clients and drop them every year, so soon you’ll end up with a great client base.

Don’t double check, but triple check your spelling and grammar

Triple check your writing for spelling and grammar mistakes.

Speed of response matters almost as much as quality of response

Aim to be more responsive to your clients’ messages and requests.

Articulate risk factors (in a structured way)

Always include a risk-factor analysis before you start working on a new project.

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The Open Secret that we exposed, to quote one our friends:

“The open secret of professional work is that...
results are not the main factor in determining
how happy your clients are with your work.”

The open secret of professional work is that results are not the main factor in determining how happy your clients are with your work.

What is? Your boss or client loving your communication, processes, details, responsiveness, and much more “meta work” matters just as much as the work itself.

But no one explicitly teaches these to you. Until now.

Beloved by Clients is the original and ultimate guide to “Managing Up,” the practical guide to how to work professionally that you wish you had gotten ten years ago.

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Hat Tip to The Marketing Scientist
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