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Rephrasing and reframing clear up misunderstandings before they happen

Paraphrase requests or assignments to ensure you got them right.

Assume anyone you interact with or who reviews your work is very smart, even if they’re far from it

Assuming that the person you're communicating is very smart will make you do your best every time.

Next steps? Don’t suggest a meeting

Show initiative, but not by suggesting a meeting for something that can be achieved individually.

Declare urgency-level in subject lines, when needed

If it's urgent or utterly important, say that in the subject line.

Define defaults, particularly “default open”

Creating open defaults can contribute to greater transparency in the workplace.

Approach even the smallest things as learning and keep notes of what you learn

You can turn any situation into a learning opportunity if you pay attention to details.

Always suggest or ask the next step

At the end of every meeting everybody should know the next step.

Enforce hard stops or always say you have another meeting at the end time

Know when to stop a meeting.

TL;DR: put the key points upfront

Bosses and co-workers won't miss your points if you list them at the beginning of a message/email.

Always Suggest Defaults: Approach everything from a “remove friction for your client/boss” angle

One of the most practical things you can do to ensure a smooth working process is to have a default answer ready for every question you ask.

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The Open Secret that we exposed, to quote one our friends:

“The open secret of professional work is that...
results are not the main factor in determining
how happy your clients are with your work.”

The open secret of professional work is that results are not the main factor in determining how happy your clients are with your work.

What is? Your boss or client loving your communication, processes, details, responsiveness, and much more “meta work” matters just as much as the work itself.

But no one explicitly teaches these to you. Until now.

Beloved by Clients is the original and ultimate guide to “Managing Up,” the practical guide to how to work professionally that you wish you had gotten ten years ago.

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