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Remember that the reason you’re paid is to leave your emotions at home

Dealing with work-related emotions in a healthy way will not have a negative impact on your professional behavior in the workplace.

When you criticize, start by framing it most optimistically from the other person’s eyes

Choosing the right words is of utmost importance when giving constructive criticism to a client, a colleague, or a co-worker.

“CYA” is underrated, but already solved by transparency

Documenting processes and maintaining transparency can protect you in difficult work situations.

Just doing what you say you will do already puts you into the top 10%

Be a person of your word.

Add processes when you solve problems, and document them

Defining and implementing a system to prevent a certain problem from happening again is the best work practice.

Hint at news well before officially sharing it. Especially with bad news.

Before delivering bad news, try to soften the blow by subtly preparing the recipient for it.

Model scenarios from your client’s eyes

Seeing yourself and your work from your clients’ point of view can give you an advantage because you’d try to improve your weaker sides.

Systematize everything

For repetitive work processes write up a document that outlines this process in detail.

List your Achilles’ Heels

Share not only your strengths, but also your weaknesses with your clients because it will show them that you are aware of your flaws, and that you’re mature enough to work on them.

Discuss yellow flags very early

It’s easier to openly discuss minor issues before they turn into major ones.

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The Open Secret that we exposed, to quote one our friends:

“The open secret of professional work is that...
results are not the main factor in determining
how happy your clients are with your work.”

The open secret of professional work is that results are not the main factor in determining how happy your clients are with your work.

What is? Your boss or client loving your communication, processes, details, responsiveness, and much more “meta work” matters just as much as the work itself.

But no one explicitly teaches these to you. Until now.

Beloved by Clients is the original and ultimate guide to “Managing Up,” the practical guide to how to work professionally that you wish you had gotten ten years ago.

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