Fundamentals

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Experiment with extreme transparency

There are many reasons why you should try extreme transparency in the workplace.

Don’t double check, but triple check your spelling and grammar

Triple check your writing for spelling and grammar mistakes.

Asking questions demonstrates deep engagement

Asking your clients questions in order to clarify the project’s requirements is a much better strategy than not asking questions for fear of appearing incompetent.

Speed of response matters almost as much as quality of response

Aim to be more responsive to your clients’ messages and requests.

Articulate risk factors (in a structured way)

Always include a risk-factor analysis before you start working on a new project.

Acknowledge all incoming communication

You will inspire a lot of confidence in your client if you acknowledge every communication between the two of you.

How to apologize when you mess up

A sincere and an elaborate apology can go a long way with clients.

Expectation management first, second, and third

Clear communication, properly managed expectations, and quality delivery will make you a business success story.

Changing the communication format changes the importance

When a client doesn't realize something is as important as you know it is, try changing the medium to progressively more formal media.

Pretend you’re acting… especially with difficult clients

If there is only one language that difficult clients understand, learn how to speak that language.

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The Open Secret that we exposed, to quote one our friends:

“The open secret of professional work is that...
results are not the main factor in determining
how happy your clients are with your work.”

The open secret of professional work is that results are not the main factor in determining how happy your clients are with your work.

What is? Your boss or client loving your communication, processes, details, responsiveness, and much more “meta work” matters just as much as the work itself.

But no one explicitly teaches these to you. Until now.

Beloved by Clients is the original and ultimate guide to “Managing Up,” the practical guide to how to work professionally that you wish you had gotten ten years ago.

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