Protips

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Just doing what you say you will do already puts you into the top 10%

Be a person of your word.

Add processes when you solve problems, and document them

Defining and implementing a system to prevent a certain problem from happening again is the best work practice.

Hint at news well before officially sharing it. Especially with bad news.

Before delivering bad news, try to soften the blow by subtly preparing the recipient for it.

Model scenarios from your client’s eyes

Seeing yourself and your work from your clients’ point of view can give you an advantage because you’d try to improve your weaker sides.

Luck is not a strategy

Luck is not a strategy; strategy is a strategy.

Systematize everything

For repetitive work processes write up a document that outlines this process in detail.

Never outsource the review of your work

Thoroughly reviewing your own work before asking a second person to do another check will improve your work skills tremendously.

Be clear on appearances vs. reality

Try differentiating things that you do for appearance’s sakes vs. reality while maintaining a sense of transparency in the workplace.

A little context goes a long way

When you communicate something to colleagues, professionals, or clients always provide some context.

Make lists: a bad list is much better than no list

An organized professional makes for a happier client, so try keeping to-do lists.

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The Open Secret that we exposed, to quote one our friends:

“The open secret of professional work is that...
results are not the main factor in determining
how happy your clients are with your work.”

The open secret of professional work is that results are not the main factor in determining how happy your clients are with your work.

What is? Your boss or client loving your communication, processes, details, responsiveness, and much more “meta work” matters just as much as the work itself.

But no one explicitly teaches these to you. Until now.

Beloved by Clients is the original and ultimate guide to “Managing Up,” the practical guide to how to work professionally that you wish you had gotten ten years ago.

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