Protips

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List your Achilles’ Heels

Share not only your strengths, but also your weaknesses with your clients because it will show them that you are aware of your flaws, and that you’re mature enough to work on them.

Discuss yellow flags very early

It’s easier to openly discuss minor issues before they turn into major ones.

Don’t use the word “but”, especially when taking the blame

Use your words wisely, and replace “but” with “and” in order to show that you take responsibility for your actions.

Adhere to deadlines. If you can’t, let stakeholders know

You will be highly valued by clients if you adhere to deadlines, or communicate clearly and openly if you can’t meet them for various reasons.

Throw very light stones… at first

Confront clients when they are being unreasonable using solid arguments and constructive criticism.

The “good results and good communication” gold standard… and insurance

Great work combined with great communication will keep clients exceptionally happy.

You’re always judged in relation to your cost

The amount of money a professional charges is proportionate to the client’s expectations of quality work.

Remember that clients and managers aren’t mind readers

People are not mind readers, so clear communication is essential for a fruitful professional collaboration.

Be a middleman or be so good you can’t be ignored?

Try to figure out whether you’d prefer to manage other workers, or to perfect your own craft.

Give everything a personal touch, unique for the other person

Giving any content a personal touch will make you stand out in a sea of applicants, colleagues, freelancers etc.

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The Open Secret that we exposed, to quote one our friends:

“The open secret of professional work is that...
results are not the main factor in determining
how happy your clients are with your work.”

The open secret of professional work is that results are not the main factor in determining how happy your clients are with your work.

What is? Your boss or client loving your communication, processes, details, responsiveness, and much more “meta work” matters just as much as the work itself.

But no one explicitly teaches these to you. Until now.

Beloved by Clients is the original and ultimate guide to “Managing Up,” the practical guide to how to work professionally that you wish you had gotten ten years ago.

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