Protips

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Toot your own horn, slightly more than what makes you comfortable

Don’t be afraid to point out all your wonderful accomplishments in the workplace.

Don’t bill every second if you have a high hourly

Try to find a balance between undercharging and overcharging your clients.

Pretend to be a very upfront person (if you’re not)

It’s important to be able to give constructive criticism to others, even if such behavior doesn’t come naturally to you.

Experiment with extreme transparency

There are many reasons why you should try extreme transparency in the workplace.

Drop your 15% worst clients every year

Carefully select your most difficult and low-paying clients and drop them every year, so soon you’ll end up with a great client base.

Know when to be a yes-man and when to be a no-man

Adopting a “’yes, but..’ instead of strictly ‘no’” policy can prevent a stagnation in the work process.

Don’t double check, but triple check your spelling and grammar

Triple check your writing for spelling and grammar mistakes.

Asking questions demonstrates deep engagement

Asking your clients questions in order to clarify the project’s requirements is a much better strategy than not asking questions for fear of appearing incompetent.

Speed of response matters almost as much as quality of response

Aim to be more responsive to your clients’ messages and requests.

Articulate risk factors (in a structured way)

Always include a risk-factor analysis before you start working on a new project.

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The Open Secret that we exposed, to quote one our friends:

“The open secret of professional work is that...
results are not the main factor in determining
how happy your clients are with your work.”

The open secret of professional work is that results are not the main factor in determining how happy your clients are with your work.

What is? Your boss or client loving your communication, processes, details, responsiveness, and much more “meta work” matters just as much as the work itself.

But no one explicitly teaches these to you. Until now.

Beloved by Clients is the original and ultimate guide to “Managing Up,” the practical guide to how to work professionally that you wish you had gotten ten years ago.

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