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Drop your 15% worst clients every year

Carefully select your most difficult and low-paying clients and drop them every year, so soon you’ll end up with a great client base.

Don’t double check, but triple check your spelling and grammar

Triple check your writing for spelling and grammar mistakes.

Speed of response matters almost as much as quality of response

Aim to be more responsive to your clients’ messages and requests.

Articulate risk factors (in a structured way)

Always include a risk-factor analysis before you start working on a new project.

How to apologize when you mess up

A sincere and an elaborate apology can go a long way with clients.

Expectation management first, second, and third

Clear communication, properly managed expectations, and quality delivery will make you a business success story.

Changing the communication format changes the importance

When a client doesn't realize something is as important as you know it is, try changing the medium to progressively more formal media.

Pretend you’re acting… especially with difficult clients

If there is only one language that difficult clients understand, learn how to speak that language.

Always repeat back what the client told you

Repeating your clients’ requests to them ensures clarity and mutual understanding of the job’s requirements.

How to deal with difficult clients: go to voice

Try clearing any misunderstanding in person, or via video conference, rather than sending angry and poorly worded emails.

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The Open Secret that we exposed, to quote one our friends:

“The open secret of professional work is that...
results are not the main factor in determining
how happy your clients are with your work.”

The open secret of professional work is that results are not the main factor in determining how happy your clients are with your work.

What is? Your boss or client loving your communication, processes, details, responsiveness, and much more “meta work” matters just as much as the work itself.

But no one explicitly teaches these to you. Until now.

Beloved by Clients is the original and ultimate guide to “Managing Up,” the practical guide to how to work professionally that you wish you had gotten ten years ago.

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