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Try weekly sprints, defining every Monday what you will Have completed & delivered by Friday

Set weekly and monthly goals so that you can encourage yourself to work harder to achieve them.

Assume anyone you interact with or who reviews your work is very smart, even if they’re far from it

Assuming that the person you're communicating is very smart will make you do your best every time.

Declare urgency-level in subject lines, when needed

If it's urgent or utterly important, say that in the subject line.

Define defaults, particularly “default open”

Creating open defaults can contribute to greater transparency in the workplace.

Have periods of interruption and periods of non-interruption every day

Let everyone know when they can or can't interrupt you at work.

Always Suggest Defaults: Approach everything from a “remove friction for your client/boss” angle

One of the most practical things you can do to ensure a smooth working process is to have a default answer ready for every question you ask.

Never fail silently (it’s not the crime, it’s the cover-up)

Making a mistake at work is not as bad as your attempt to cover it up.

When asking questions, make the “default” action clear

Since questions and interactions can delay the work process, it’s better to have some default answers prepared beforehand.

Always remind people of things they need to deliver to you

It’s good practice to remind your clients if they need to deliver information that you need to finish a job.

Assume anything you say behind their back to anyone will get back to them

Have the guts to say whatever you say behind someone’s back to their face because they will eventually learn of it.

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The Open Secret that we exposed, to quote one our friends:

“The open secret of professional work is that...
results are not the main factor in determining
how happy your clients are with your work.”

The open secret of professional work is that results are not the main factor in determining how happy your clients are with your work.

What is? Your boss or client loving your communication, processes, details, responsiveness, and much more “meta work” matters just as much as the work itself.

But no one explicitly teaches these to you. Until now.

Beloved by Clients is the original and ultimate guide to “Managing Up,” the practical guide to how to work professionally that you wish you had gotten ten years ago.

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